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Account Executive - Mandarin Speaking
Account Executive
Cebu
Responsibilities:
Client Management
Manage onboarding process of new client
Manage renewal process of existing client
Open and maintain client accounts by recording accurate account information
Proactively notify client of payments due/returned to settle account or prevent policy interruption to client
Team Support
Work closely with CSM to ensure proper procedures and customer service is being delivered
Provide support to business development executives
Prompt response and delivery on all means of communication to support other departments
Participate in generating reports through collecting and analyzing customer information
Handle complaints, provide appropriate solution timely and do follow-up to ensure resolution
Customer Service
Proactively notify client of payments due/returned to settle account or prevent policy interruption to client
Build sustainable relationships of trust through open and interactive communication
Follow communication procedures, guidelines and policies
Resolve client complaints via phone, email or other means to effectively communicate to clients
Data Entry and Client File Management
Record client information with compliance
Ensure adjustments are done in a timely manner
Keep records of customer interactions, process customer accounts and file documents
Maintain client records with compliance to data integrity
Job Requirements:
Customer service experience
Insurance background preferred
Mandarin speaking is a
MUST
Two (2) full-time positions available
Please send your CV to
recruit@abacare.com
Personal data provided by job applicants will be used for recruitment purposes only. Should we have not been in contact within four weeks, resumes will be maintained confidentially in the system for future openings within twelve months.